Shipping Policy

 

Last Updated:

Welcome to Vyxe!
We are committed to delivering your orders safely, on time, and with complete transparency. Please read our shipping policy carefully to understand how we process and deliver your orders.

Shipping Locations

Currently, Vyxe ships within the United States only.
All orders are shipped from trusted fulfillment partners located within the U.S. to ensure fast and reliable delivery.

Shipping Cost

✅ Free Shipping on all orders
We proudly offer FREE standard shipping — no minimum purchase required. There are no hidden fees or extra charges.

Order Processing Time (1–2 Business Days)

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, it is handed over to our shipping carrier.

You will receive a confirmation email once your order has been shipped.

Estimated Delivery Time (2–5 Business Days)

  • After dispatch, delivery typically takes 2–5 business days.

  • Delivery time may vary slightly depending on your location, weather conditions, or carrier delays.

  • We work only with reliable carriers to ensure safe and timely delivery.

Shipping Carriers

We use trusted U.S.-based shipping carriers to deliver your orders securely. Carrier selection depends on your location and the fastest available option at the time of shipping.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • Tracking details may take up to 24 hours to become active.

  • You can track your order anytime using the provided tracking link.

Damaged, Lost, or Incorrect Items

Your satisfaction is our priority. If you experience any shipping issues, we’re here to help.

Damaged Items

  • If your item arrives damaged, please contact us within 48 hours of delivery.

  • Include clear photos of the damaged product and packaging.

  • After verification, we will offer a replacement or refund at no additional cost.

Lost or Missing Packages

  • If your tracking shows “delivered” but you have not received the package, please wait 24 hours and check with neighbors or your local carrier.

  • If the issue remains unresolved, contact us and we will assist you promptly.

Incorrect Items

  • If you receive the wrong item, notify us immediately.

  • We will arrange a replacement or refund after verification.

Address Accuracy

  • Please ensure your shipping address is correct at checkout.

  • Vyxe is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

Contact Information

For any shipping-related questions or concerns, feel free to contact us:

Business Name: Vyxe
Address: 526 E 1st St, St Francis, KS 67756, United States
Phone: +1 (785) 332-2692
Email: support@vyxe.shop
Website: https://vyxe.shop/

We appreciate your trust in Vyxe. Our goal is to provide a smooth, reliable, and worry-free shopping experience from checkout to delivery.