Return & Refund Policy

Return & Refund Policy 

Last Updated:

At Vyxe, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

30-Day Return Policy

  • You may request a return or refund within 30 days of receiving your order.

  • The item must be unused, unworn, and in its original condition, including original packaging.

  • Items showing signs of use, damage caused by the customer, or missing parts may not be eligible for return.

Eligible Items for Return

Items are eligible for return if:

  • You received a damaged or defective product

  • You received the wrong item

  • The item arrived in an unusable condition

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Items marked as final sale

  • Products damaged due to misuse, improper handling, or normal wear and tear

(If you are unsure whether your item is eligible, please contact us before initiating a return.)

Return Process

To start a return, please follow these steps:

  1. Contact us at support@vyxe.shop within 30 days of delivery

  2. Provide your order number and a brief explanation of the issue

  3. If the item is damaged or incorrect, include clear photos of the product and packaging

Once your request is reviewed and approved, we will provide further instructions.

Refunds

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be issued to your original payment method.

  • Refund processing time may take 5–10 business days, depending on your bank or payment provider.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 48 hours of delivery.

  • After verification, we will offer a replacement or full refund at no additional cost.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Vyxe will cover the return shipping cost.

  • If the return is for other reasons, the customer may be responsible for return shipping fees.

Order Cancellations

  • Orders can only be canceled before they are shipped.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: Vyxe
Address: 526 E 1st St, St Francis, KS 67756, United States
Phone: +1 (785) 332-2692
Email: support@vyxe.shop
Website: https://vyxe.shop/

We appreciate your trust in Vyxe and are committed to making your shopping experience safe, fair, and transparent.